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Vanguard's Die-Hard Customers Have a Message for New CEO: ‘The Service Is Abysmal'

·1 min

Vanguard’s loyal customers are becoming increasingly dissatisfied with the fund manager’s customer service. Salim Ramji, the new CEO, will be the first outsider to take charge and is expected to address this long-standing issue. Many clients are hopeful that he will improve the customer service experience.