UnitedHealth Grapples With Communications During Hack Crisis

UnitedHealth Group dealt with communication challenges during a cyberattack on its Change Healthcare unit. The attack, which occurred on February 21, led to the disconnection of over 100 systems, causing disruptions for medical providers trying to bill insurance providers. UnitedHealth filed regulatory disclosures blaming a nation-state actor and the ALPHV ransomware gang. Communication with healthcare providers during the incident was insufficient, leaving many to rely on news reports for updates. The company later launched a website providing more detailed and regular information on the restoration process. UnitedHealth has faced criticism from healthcare lobby groups and the government for its response to the hack.